Date: 15-Mar-24
About Our Client
The company operates in the Optical Goods Stores industry, they produce and sell optical goods like ophthalmic frames, lenses, and sunglass lenses. It was incorporated on May 06, 1992.
Job Scope
• Communicate with customers, building positive relationships to, and progressing issues and queries to a successful conclusion at the earliest time
• Always maintaining a positive, empathetic and professional attitude towards customers
• Responding promptly to customer inquiries
• Follow up the cases, keep the promises
• Ensure a good understanding of the company products and services and always maintained
• Provide detailed information about products and processes
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded.
• Ensure all calls, tasks and cases are logged in Service Cloud (where applicable)
• Processing orders, forms, applications and requests
• Accurate data entry
• Communicating and coordinating with colleagues, especially with sales force
• Pick stock lenses
• Ensure all tasks are thoroughly investigated within procedure and guidelines are outlined by Customer Service Manager
Job Requirements:
• Highly developed interpersonal skills
• Excellent verbal and written communication skills
• Active listening skills
• Problem analysis, independent decision making and problem-solving skills
• Attention to detail and accuracy
• Customer service orientation, customer centricity mindset
• Adaptability
• Initiative
• Empathy
• Positive attitude
• Stress tolerance
• Good time management
• A good team player with a flexible and proactive approach
• Works with integrity and ethical; Upholds organizational value
• Education: High school diploma or equivalent
• Experience: At least 1 year of experience working with customer support
• Previous experience with customer service and data entry
• Mandarin speaker required for this role
• Optical experience is an advantage
• Essential Skills Required:
• Knowledge of Microsoft office applications such as outlook, word, and excel
• Accurate numeracy skills
• Comfortable using computers
• Knowledge of customer service principles and practices
Agensi Pekerjaan 3S Talent Search Sdn Bhd
Unit No. 1-13-12
Aurora Sovo
Plaza Bukit Jalil No.1,
Persiaran Jalil 1,
Bandar Bukit Jalil,
57000 Kuala Lumpur
Kindly contact us via email: dionwong@3s-talentsearch.com.my
Or call us at +60 3 8699 8577
(Monday to Friday, 9am - 6pm) EXCLUDING Public Holiday