Date: 14-Mar-24
About Our Client
We strive to achieve success by deliver over expected results to our clients locally and oversea. We are a young, interactive, enthusiasts people believing our vision, missions and objective of our company will make the world different
Job Scope
• Deal directly with customers either by telephone, electronically (Email/Chat)
• Perform customer verifications
• Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization
• Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization
• Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
• Follow up with customers to ensure high-level satisfaction and determining future requirements
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
• Record details of inquiries, comments, complaints and actions taken
Job Requirements:
• Service minded personnel with interest in helping and working with customers
• A positive individual with a 'can do', results driven approach and attitude
• Ability to work as part of a team, support colleagues and promote excellent team spirit
• Demonstrate trust, openness and respect in dealings with people
• Able to handle customer complaints and deal effectively with upset customers
• Good command of both written and spoken in English and Mandarin
• Ability to work in shifts (including night shifts)
Agensi Pekerjaan 3S Talent Search Sdn Bhd
Unit No. 1-13-12
Aurora Sovo
Plaza Bukit Jalil No.1,
Persiaran Jalil 1,
Bandar Bukit Jalil,
57000 Kuala Lumpur
Kindly contact us via email: dionwong@3s-talentsearch.com.my
Or call us at +60 3 8699 8577
(Monday to Friday, 9am - 6pm) EXCLUDING Public Holiday