Date: 14-Mar-24
About Our Client
We are a company of creative, dedicated experts, working in the fields of telematics, IoT, video telematics, applications and managed services. We take the latest tech & trends and apply deep insights, to enable our customers to advance their operational performance, improve asset utilization, overall equipment efficiency (OEE) and be more productive and safer.
Job Scope
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, reports, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support
Job Requirements:
• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Eagerness and Keen interest in learning new technology
• Fresh Graduate are also encourage to apply
• Languages: Written and spoken English and Malay
• Experience with GPS Global Positioning System (GPS) concept but not mandatory, training will be provided.
• Trouble shooting experience
• Able to communicate with other than English or Malay language
Agensi Pekerjaan 3S Talent Search Sdn Bhd
Unit No. 1-13-12
Aurora Sovo
Plaza Bukit Jalil No.1,
Persiaran Jalil 1,
Bandar Bukit Jalil,
57000 Kuala Lumpur
Kindly contact us via email: dionwong@3s-talentsearch.com.my
Or call us at +60 3 8699 8577
(Monday to Friday, 9am - 6pm) EXCLUDING Public Holiday