Date: 13-Mar-24
About Our Client
We are passionate about using experiential teaching and coaching approaches to develop young minds to become future leaders with critical thinking skills.
Job Scope
• Ensure after-sales support to customers by providing a high-quality level of customer service (e. g. receiving and responding to customer queries, attending to customer needs)
• Respond promptly and direct customer requests and issues to the designated resource and follow up on customer interactions
• Using the in-house system to update all key collections, defects tracking, etc.
• Preparing management report
• Attending meetings with Project Team, Contractors, etc.
• Preparation of correspondence. Answering customers correspondences through email, social media, and by phone
• Ensuring the processing of orders.
Job Requirements:
• Diploma / Bachelor's degree in relevant field, such as business administration
• At least 5 years, or above of customer service experience in Developer industry would be advantageous
• Customer-First with a can-do attitude
• Adaptability, positive thinking, ability to use positive language, empathy, patience, understanding
• Focus on details
• Demonstrate excellent interpersonal and communication skills with an excellent customer service attitude
• Strong in analytical and problem-solving skills, leadership skills, organizational skills, negotiating skills, decision making
• Able to work in a fast-paced environment and handle pressure well
• Prioritize and handle multiple tasks, accomplish ad hoc task assigned by superior
• Build a positive team environment
• Motivate, and if necessary discipline the workforce
• Work committed and dedicated
• Well time management
• Able to handle task independently
• Being well-versed in English, Bahasa Malaysia, Mandarin
Agensi Pekerjaan 3S Talent Search Sdn Bhd
Unit No. 1-13-12
Aurora Sovo
Plaza Bukit Jalil No.1,
Persiaran Jalil 1,
Bandar Bukit Jalil,
57000 Kuala Lumpur
Kindly contact us via email: dionwong@3s-talentsearch.com.my
Or call us at +60 3 8699 8577
(Monday to Friday, 9am - 6pm) EXCLUDING Public Holiday