Date: 22-Jan-24
'About Our Client
'We make use of pragmatic methods and statistical approach to provide customizable Business Process Outsourcing (BPO) services for your business. Our team of experts from diverse professional background is creative, curious, critical thinkers who specialize in innovation. We will happily get into the trenches with our clients to find effective branding strategies - every step of the way.
Job Scope
• Conducts quality reviews to evaluate quality performance and increase customer satisfaction
• Provide contractive feedback to enhance performance.
• Utilize basic Excel Analysis skills to review and analyze performance data.
• Provide training and support to improve performance.
• Identify areas for improvement in Call Center and Customer Service processes.
Job Requirements:
• Proven experience dealing with Call Center and Customer Service Performance Evaluation.
• Previous experience in Quality Assurance is highly preferred.
• Proficiency in Mandarin and Thai languages is highly preferred.
• Mandarin & Thai languages (customers are mainly speaking in Mandarin, English, and Thai). English is compulsory. Mandarin and Thai will be highly preferred.
• Highly preferred candidates with CS QA relevant experience.
'Benefits:Hybrid, 13th month salary, housing loan/rental and transportation subsidy, health/dental/vision insurance
Working Arrangement:Hybrid Mode (3 days in the Office, 2 days WFH) - 10am - 7pm
Agensi Pekerjaan 3S Talent Search Sdn Bhd
Unit No. 1-13-12
Aurora Sovo
Plaza Bukit Jalil No.1,
Persiaran Jalil 1,
Bandar Bukit Jalil,
57000 Kuala Lumpur
Kindly contact us via email: recruit@3s-talentsearch.com.my
Or call us at +60 3 8699 8577
(Monday to Friday, 9am - 6pm) EXCLUDING Public Holiday